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My band Shows Connected In The all.health App But No Data Is Syncing

The most likely thing that is causing your data to not appear, is not allowing enough time for the system to fully pull all the data from the band and sync to our servers completely.

Checking that the band is connected and allowing enough time to sync:

  1. Enter the all.health app and verify that the band is connected in Source (image below).
  2. If it is shown as "Connected" or "Syncing" simply keep the app open in either the foreground or background of your phone.
  3. Wait 5-10 minutes and keep your charged band within 20 feet of you phone.
  4. Return back to the app and see if your data has appeared.
  5. If it still hasn't appeared continue the steps below.

Unpair the band from the app and mobile device:

  1. Enter the all.health app and go to the Settings/Profile section and tap Source.

    Unpair_and_Repair_Band-about_me.PNG

  2. Tap the Image of the Band.

    Unpair_and_Repair_Band-source_connected_band.PNG

  3. Tap Unpair at the bottom of the screen and agree to unpair.

    Unpair_and_Repair_Band-band_options.PNG

  4. The Source screen should now show no band connected.
  5. Navigate to the Bluetooth Settings of your mobile device. If using iOS it will look similar to the image below. Tap the "i" next to "band 01."

    Unpair_and_Repair_Band-_BT_settings_with_band01.PNG

  6. Select "Forget This Device."

    Unpair_and_Repair_Band-Forget_from_BT.PNG

  7. Return to allhealth app and repair the band in the Source section.

    Unpair_and_Repair_Band-Source_no_band_paired.PNG

  8. You can take a look at the full instructions to pair the band in the Help Article: Pairing your Band
  9. After re-pairing your band the Source section should indicate that it is syncing. This can take a few minutes. Keep your band within a few feet of your mobile device for 10 minutes, making sure that the app is running in the background.
  10. After 10 minutes return to the app and check to see if data is now appearing in the Smart Coach and data.health screens, as well as the messaging operating as normal.

If you are still not able to sync data or connect to Messaging, try the additional steps below:

Uninstall and reinstall the allhealth app:

  1. Locate the allhealth app on your home screen and delete from your mobile device.
  2. Re-install the newest version of the all health app using the one of the help articles below.
    • iOS Users: App Store
    • Android Users: Google Play Store
  3. After downloading and installing the most recent all.health app version you can use the following help article to sign back into your account.

Pair the band to the app:

Now you can pair the band to the app again by following the above instructions.